Important Documentation

Internet Service Agreement
User Agreement
Web Site

Rabbit Meadows User Agreement

(Rev 03/2009)

This user agreement is an essential part of your relationship with Rabbit Meadows Technology, LLC. Throughout this document "RMT" is synonymous with "Rabbit Meadows Technology, LLC". By using your RMT account, you agree to all of the Terms of Service set out in this document.

1. General Terms of Service. Rabbit Meadows Technology is a private company providing a commercial gateway to the Internet. Rabbit Meadows Technology's equipment and facilities may be used to participate in all legal aspects of the Internet (these uses are referred to in this document as "the Service"), subject to these Terms of Service. The Service is provided to authorized persons or organizations (referred to in this document as "Subscriber" or "you"). Any use of the service is subject to any restrictions listed below. By using the Service, you agree to be bound by all of these Terms of Service. If you do not agree to be bound by these Terms of Service, you must cancel your account immediately and may not thereafter use or attempt to use the Service. Rabbit Meadows Technology grants you a non-exclusive right to access, use and display the Service on any computers or other electronic display devices of which you are a primary user. You may not assign, sub-license or transfer any rights or obligations of the Service. 

While all accounts offered do not have time limits, we reserve the right to charge for execssive data transfer. Charges and transfer limits are posted on the company website.. You agree not to run servers (webserver, ftp, email or others), or continuously active unattended applications, through your connection except by special arangement with Rabbit Meadows Technology.

2. Coverage. If you are an individual Subscriber, these Terms of Service apply to all persons who gain access through your account. If you are a commercial Subscriber, these Terms of Service apply to all your employees, agents and/or customers. In either instance, a violation of these Terms of Service by anyone using your account will be treated as a violation by you.

3. Fees Fee structure for the Service is available for viewing on www.rabbitmeadows.com

4. Payment. For monthly service, charges for the first month's service, any equipment rental fees, optional equipment purchase fees, installation charges are payable before service is installed. Charges for the service will start as of the date service is installed. After that we will bill you each month in advance for service. A late fee of $4 will be assesed on account balances due for 30 or more days. Termination does not remove your responsibility to pay all fees incurred up to the date that Rabbit Meadows Technology terminates your account. If Rabbit Meadows Technology incurs any fees or costs in collecting any past-due amounts, including costs of attorneys or a collection bureau, those fees and costs will be added to the amount you owe. Should you wish to resume service after termination of your account, you will need to initiate a new account, which will result in an Initial Account Setup Fee of $200.

5. Term. After your initial contract period of 12 months, you have the right to cancel your service for any reason at any time by giving us written notice (not email). We reserve the right to terminate all or any part of our service to you and take possession of any of our equipment at any time, with or without cause, including, but not limited to, your failure to pay a bill or meet our acceptable use policy. Termination at any point during a billing period does not entitle you to a refund of any payment already made to Rabbit Meadows Technology for that billing period.

6.Fixed Wireless Equipment Installation of Equipment We will install or arrange for the installation, and you agree to permit installation, of the equipment on your premises, within a reasonable time after the work order has been accepted by Rabbit Meadows Technology. Any re-installation, return of, change or transfer in location of the equipment and inside wiring shall be performed by us at our service rates in the effect at the time of service. Rabbit Meadows Technology shall not be responsible for any damage to the premises arising from the installation of the equipment, inside wiring or optional equipment, except in cases of negligence or improper workmanship, and then only to the extent of the actual damages thereof. Claims of negligence or improper workmanship must be made in writing to Rabbit Meadows Technology within 14 days after installation of the equipment, inside wiring or optional equipment. Notwithstanding the foregoing, you acknowledge that there are inherent risks associated with a roof or side wall mount and you release and hold harmless installer, Rabbit Meadows Technology and their respective agents from liability related thereto. You hereby grant to the Rabbit Meadows Technology an easement in gross covering the routing necessary for installation, operation and of the equipment, inside wiring on, across, through, and in the premises at no cost or charge. Consent and Permits Your represent and warrant that you are the owner of record of the premises or if you are a tenant, that you have obtained the written consent of the owner of record of the premises to the transactions contemplated herein. If you are not the owner of the premises, you agree to provide to us or our designee, if we ask you to, with the owner's name and address, proof that you may give us access on the owner's behalf and, if needed, consent from the owner in a form satisfactory to us. You are responsible for obtaining all required building permits or approvals from homeowner's associations and zoning boards.

7. Grounds for Suspension and Termination. (If your account is terminated, or suspended, you agree to remove power from all outdoor devices installed by Rabbit Meadows.) You agree to comply with these Terms of Service as well as the applicable rules, regulations and policies of any network, bulletin board, newsgroup, web site or Internet Service Provider accessed through the Service. Any violation of either these Terms of Service or the other rules, regulations or policies noted above may serve as cause for Rabbit Meadows Technology to suspend or terminate your account. You agree that Rabbit Meadows Technology has the right, with or without notice, to suspend or terminate your account upon the first or subsequent occurrence of any of the following: Improperly Secured Wireless Equipment/resale of, or unintentional sharing of account You agree that if you attach any wireless networking equipment to your network, it will be properly secured to prevent unauthorized access. Specificaly, you will use at a minimum WEP encryption and MAC filtering. You agree to pay all bandwidth transfer fees for your account when you leave your computer logged into our network. (contact us for details on how to secure your network) Spamming and Invasion of Privacy: Sending of unsolicited bulk and/or commercial messages over the Internet using the Service or using the Service for activities that invade another's' privacy. Intellectual Property Right Violations: Engaging in any activity that infringes or misappropriates the intellectual property rights of others, including patents, copyrights, trademarks, service marks, trade secrets, or any other proprietary right of any third party. Obscene or Indecent Speech or Materials: Using RMT Wireless's network to advertise, solicit, transmit, store, post, display, or otherwise make available obscene or indecent images or other materials. RMT will notify and fully cooperate with law enforcement if it becomes aware of any use of the Service in any connection with child pornography or the solicitation of sex with minors. Defamatory or Abusive Language: Using the Service to transmit, post, upload, or otherwise making available defamatory, harassing, abusive, or threatening material or language that encourages bodily harm, destruction of property or harasses another. Forging of Headers: Forging or misrepresenting message headers, whether in whole or in part, to mask the originator of the message. Hacking: Accessing illegally or without authorization computers, accounts, equipment or networks belonging to another party, or attempting to penetrate security measures of another system. This includes any activity that may be used as a precursor to an attempted system penetration, including, but not limited to, port scans, stealth scans, or other information gathering activity. Distribution of Internet Viruses, Trojan Horses, or Other Destructive Activities: Distributing information regarding the creation of and sending Internet viruses, worms, Trojan Horses, pinging, flooding, mailbombing, or denial of service attacks. Also, activities that disrupt the use of or interfere with the ability of others to effectively use the Node or any connected network, system, service, or equipment. Facilitating a Violation of this Agreement of Use: Advertising, transmitting, or otherwise making available any software product, product, or service that is designed to violate this Agreement, which includes the facilitation of the means to spam, initiation of pinging, flooding, mailbombing, denial of service attacks, and piracy of software. Export Control Violations: The transfer of technology, software, or other materials in violation of applicable export laws and regulations, including but not limited to the U.S. Export Administration Regulations and Executive Orders. Other Illegal Activities: Using the Service in violation of applicable law and regulation, including, but not limited to, advertising, transmitting, or otherwise making available ponzi schemes, pyramid schemes, fraudulently charging credit cards, pirating software, or making fraudulent offers to sell or buy products, items, or services. Resale or sharing of our service: The sale, transfer, or rental of the Service to customers, clients or other third parties, either directly or as part of a service or product created for resale. Inadvertent sharing through the use improperly secured wireless equipment. (Contact us for the minimum security requirements for customer wireless equipment.)

No bill credit will be given for a period of suspension. In the event of termination of your use of the Service under this section, Rabbit Meadows Technology may at its sole discretion retain any or all amounts you have paid for use of the Service as liquidated damages for your actions. If your account is suspended for violation, a minimum $50 fee will be required to re-activate service. Notice of Violations of the Terms of Service. Rabbit Meadows Technology requests that anyone who believes that there is a violation of these Terms of Service direct the information to: info@rabbitmeadows.com.

8. Security.
You agree not to access or attempt to access private areas of the Service. You agree to notify Rabbit Meadows Technology as soon as you become aware of an unauthorized use of your account and/or any breach or attempted breach of security on the Service.

9. Intellectual Property.
Rabbit Meadows Technology does not undertake to examine or review messages, files, or other materials which are accessible through, pass through, or reside on the Service.

10. Liability.
YOU AGREE THAT USE OF THE SERVICE IS AT YOUR OWN RISK. Except for information, products, or services clearly identified as being supplied by Rabbit Meadows Technology, neither Rabbit Meadows Technology nor any of,  its affiliates controls, provides, operates, or is in any way responsible for any information, products, or services accessible through the Service. Rabbit Meadows Technology neither endorses nor is responsible for the accuracy of third-party material(s), and you agree that Rabbit Meadows Technology is not responsible for any loss or damage caused by your use of, or reliance on, such material(s). You agree to indemnify and hold harmless Rabbit Meadows Technology and its officers, directors, employees, and other customers and subscribers from any claims, losses, costs, liability, damages or expenses arising out of the use of the Service. You understand and agree that you have sole responsibility for your posting of any information or material to any site or newsgroup on the Internet, including but not limited to postings to Web sites, whether residing on Rabbit Meadows Technology's equipment or not, postings to newsgroups, and participation in any on-line chat sessions. You agree to indemnify and hold harmless Rabbit Meadows Technology and its officers, directors, employees, and other customers and subscribers from and against any claims, losses, costs, liability, damages or expenses arising out of your postings. You agree that, should you use the Service to send or receive voice communications, Rabbit Meadows Technology is not acting as a telecommunications carrier or telephone company, that there is no representation made by Rabbit Meadows Technology as to the suitability of the Service for such use, and that all risk of connection, transmission quality, and accuracy of communications is solely yours, and that Rabbit Meadows Technology has no liability of any sort for the failure or lack of quality of such use of the Service. You agree to be liable for any damages or loss of service which results in damages to Rabbit Meadows Technology as a result of any spamming or other violations of Section 6 above. These damages include, but are not limited to, system shut downs, retaliatory attacks or data flooding, and loss of peering arrangements. You agree that Rabbit Meadows Technology may pursue any such claims against you in court in Chelan County, Washington. You agree that in no event will Rabbit Meadows Technology have any financial liability to you.

11. Warranty.
RABBIT MEADOWS TECHNOLOGY MAKES NO EXPRESS OR IMPLIED WARRANTIES, INCLUDING WARRANTIES OF TITLE, NON-INFRINGEMENT, AND WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE SERVICE, OR ANY SOFTWARE OR OTHER MATERIAL AVAILABLE THROUGH THE SERVICE, REGARDLESS OF WHAT YOU MAY HAVE TOLD RABBIT MEADOWS TECHNOLOGY ABOUT YOUR INTENDED USE OF THE SERVICE. NO ORAL ADVICE OR INFORMATION GIVEN BY RABBIT MEADOWS TECHNOLOGY OR ITS EMPLOYEES SHALL CREATE A WARRANTY OR OTHERWISE ALTER THE PROVISIONS OF THIS SECTION. THE SERVICE AND ANY SOFTWARE PROVIDED TO YOU BY RABBIT MEADOWS TECHNOLOGY ARE PROVIDED ON AN "AS IS, AS AVAILABLE" BASIS; RABBIT MEADOWS TECHNOLOGY DOES NOT WARRANT THAT THEY WILL BE ERROR-FREE AND/OR UNINTERRUPTED, OR THAT DEFECTS WILL BE CORRECTED. RABBIT MEADOWS TECHNOLOGY DOES NOT GUARANTEE THE SECURITY OR BACK-UP OF ANY OF YOUR DATA WHICH MAY BE STORED ON OR TRANSMITTED VIA THE SERVICE, NOR DOES RABBIT MEADOWS TECHNOLOGY GUARANTEE THE SAFETY OR SECURITY OF YOUR COMPUTER, ITS DATA, OR ITS CONNECTIONS TO RABBIT MEADOWS TECHNOLOGY OR ANY OTHER NETWORK.

12. Content.
You understand and agree that information and access available through the Service may include controversial, sexually explicit, or other material that may be offensive to you or users for whom you are responsible. Rabbit Meadows Technology has no responsibility for or control over such materials, and you take sole responsibility for using any available screening software or other methods of limiting access (specifically including the access of minors) to any material you may find objectionable.

13. Dial-up Connection.
Rabbit Meadows Technology does not provide any dial-up connectivity in association with the Service.

14. Privacy.
Rabbit Meadows Technology commits to follow the controlling Federal and state laws respecting Subscriber privacy and data access. Rabbit Meadows Technology will not provide names, addresses, telephone numbers, e-mail addresses, or other personally identifiable information on any Subscriber to any third party without prior permission from that Subscriber, or as required under an appropriate court or administrative directive, including a facially valid subpoena, or as necessary to render the Service. Rabbit Meadows Technology may provide aggregate data on Subscribers to third parties in the operation of Rabbit Meadows Technology's business. You agree that Rabbit Meadows Technology has the right to monitor or log your use of the Service solely as a means of protecting its investments, customers, the Service, and / or to assist law enforcement agencies--without your prior approval, knowledge, or consent.

15. Support.
The Company will attempt to keep the service available at all times. If problems arise relating to general Internet access or Company provided email, Rabbit Meadows Technology will make every effort to resolve the issue in as timely a manner as possible. During the day, the Company can be reached via email at support@rabbitmeadows.com or through the phone number listed on the support page at www.rabbitmeadows.com. During evening hours after 6 p.m. phone support is not available and contact with the Company will need to be made via email that evening, or by telephone the next day. The Company is not able to provide in-home networking support and/or design as part of the standard wireless service. These services are available at an additional cost, see prices listed at www.rabbitmeadows.com. The Company will not be held liable for any losses (data or hardware) incurred while providing these services.

16. Disputes.
You agree that any dispute between you and Rabbit Meadows Technology arising out of your use of the Service in any way based upon your subscription to and/or use of the Service which cannot be resolved between you and Rabbit Meadows Technology will be submitted by the aggrieved party for binding arbitration under the auspices of the American Arbitration Association. Any demand for arbitration under this Section must be filed with the American Arbitration Association's office in Chelan County, Washington. The arbitration must be held in Chelan County, Washington, and the arbitrator must be a person with experience in online services operation.

17. Governing Law.
These Terms of Service are governed in all respects under the laws of the State of Washington.

18. Amendments.
These Terms of Service may be amended in any respect at any time by Rabbit Meadows Technology upon the posting of the amended Terms of Service on the "Terms of Service" section of www.rabbitmeadows.com. Your continued use of the Service will be deemed consent to any such amended Terms of Service. If you do not wish to continue to use the Service as a result of any such amended Terms of Service, you may provide notice of your wish to terminate your use of the Service to the addresses listed below. Verbal notification can not be accepted. These policies and practices, as amended or modified from time to time, shall survive termination of your service.

19. Wireless Client Hardware

The customer agrees to remove power from all outdoor equipment installed by Rabbit Meadows to provide service upon termination of the service. The outdoor equipment installed at the customer site is proprietary wireless equipment. This equipment is property of Rabbit Meadows Technology, LLC, and is provided and maintained as a part of your internet service. Should you choose to end service, this equipment must be returned to Rabbit Meadows Technology within 14 days, or you will be liable for a $250 hardware charge in addition to other charges that may be due.

As of July 5, 2007, we no longer provide/lease wireless client hardware as part of the monthly service fee. We have reduced monthly rates and now sell wireless clients to the end customer with the 1 year manufacturers warranty. We still retain ownership of all wireless client hardware previously installed, unless customer purchases old equipment from Rabbit Meadows in exchange for the lower monthly service fee.

20. No Waiver
The failure of RMT to enforce this Terms of Service, for whatever reason, shall not be construed as a waiver of any right to do so at any time. You agree that if any portion of this Policy is held invalid or unenforceable, that portion will be construed consistent with applicable law as nearly as possible, and the remaining portions will remain in full force and effect.

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